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Retail Sales
Friendly & energetic with the desire to provide outstanding service.
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Customer Service Rep (CSR) - Retail based

Location: Burnaby store

Hours: Monday to Friday 9 - 5:30 &/or Saturday 9 - 5

Part Time or Full Time (40 hours/week) with reduced hours during non-peak seasons

Needed for year round - not available as a summer job.

Requirements:
  • Maintain a professional attitude with sincerity and enthusiasm reflecting Charlie's commitment to our customer - the most important person to us
  • Must have excellent English skills - both written & verbal.
  • Must be able to work in a fast paced team environment with the ability to multi task
  • Can adapt to task changes or customer's requests as soon as needed.
  • Comfortable looking up items on our website.
  • Previous retail experience preferred
  • Good math skills (money & numbers)
  • Energetic & outgoing personality.
  • Must be able to stand for long periods.

Job Duties & Description:
  • Ability to quickly learn a wide variety of products & procedures
  • Serving Customers: write orders, compute prices & process payments
  • Restocking shelves & displays
  • Be comfortable making phone calls re: order is ready, etc.
  • Dealing with customer order pick ups
  • Check & Maintain stock on supplies
  • Package items (bag, tie with ribbon, etc)

If you are interested in the job & have qualifications required, we ask that you email a resume to   with the subject as "retail". We will not accept phone calls or an email to any other company email address. We will only contact those who have been selected.
Customer Service
Variety of Office tasks such as taking customer orders & emails.
Click for more details.
Customer Service Rep (CSR) - Office Based

Location: Burnaby store

Hours: Monday to Friday, 9-5:30

Full Time with the availability of reduced hours during non-peak seasons (May-August)

Requirements:
  • Maintain a professional attitude with sincerity & enthusiasm reflecting Charlie's commitment to our customer – the most important person to us
  • Must have excellent English skills - both written & verbal.
  • Must be able to work in a fast paced team environment with the ability to multi task
  • Can adapt to task changes or customer's requests as soon as needed.
  • Must have excellent computer skills, including: Microsoft Office (Word, Excel & Outlook) & Internet browsers
  • Must have previous office experience
  • Good math skills (money & numbers)

Job Duties & Description:
  • Invoicing (Quickbooks) & ability to learn the applicable product codes
  • Ability to quickly learn a wide variety of products
  • Answer phone calls & emails
  • Web Assistance & data entry/updates
  • Flexibility to help in our retail store (serving customers & restocking)
  • Cash transactions & day-end reconciliation
  • Write up & take customer orders
  • Process customer payments
  • Be comfortable making phone calls re: Late Payments, Sales calls, Orders Ready, etc.
  • Provide customer quotes
  • Scheduling courier shipments
  • Dealing with customer order pick ups
  • Update & Record sheets with Word & Excel
  • Check & Maintain stock on supplies

If you are interested in the job & have qualifications required, we ask that you email a resume to   with the subject as "office". We will not accept phone calls or an email to any other company email address. We will only contact those who have been selected.